A proxy server acts as an intermediary between your device and the internet, routing your requests through a different IP address to mask your identity and location. Oculus Proxies offers various types including residential proxies, ISP proxies, and datacenter proxies that help you maintain anonymity and access geo-restricted content. For example, if you're accessing a ticketing platform using our Events & E-commerce proxies, the site sees your request as coming from a different location entirely.

How do proxies work?

When you make a request through a proxy server, the proxy receives your request, forwards it to the target website with its own IP address, retrieves the response, and sends it back to you. This creates a layer of separation between you and the websites you visit. Oculus Proxies handles this seamlessly across multiple proxy locations - for instance, when using ISP Premium proxies for sneaker copping, retailers see hundreds of different IP addresses instead of just yours, preventing rate limiting and bans.

What's the difference between a VPN and a proxy?

VPNs encrypt all your internet traffic and work system-wide across all applications, while proxies only route specific application traffic and typically don't encrypt data. VPNs provide more comprehensive privacy but are slower, whereas Oculus Proxies are faster and better suited for specific tasks. For example, you'd use shared datacenter proxies for basic web scraping or ISP proxies for sneaker bots where you need speed without the overhead of VPN encryption. You can compare pricing for different proxy types on our pricing page.

How do I handle CAPTCHAs when using proxies?

Handling CAPTCHAs requires a multi-layered approach: use premium residential proxies or ISP proxies that are less likely to trigger CAPTCHAs, reduce request frequency to appear more human-like, implement proper browser fingerprinting with realistic headers, maintain sticky sessions for multi-page interactions, and integrate CAPTCHA solving services when CAPTCHAs do appear. The goal is CAPTCHA avoidance through better proxies and behavior, not just solving them after they appear. Consider using residential proxies with longer session times and more realistic request patterns. ISP Premium proxies also help reduce CAPTCHA encounters due to their residential ISP registration.

How many threads can I run with Oculus Proxies?

Thread limits depend on your plan: shared datacenter proxies support moderate concurrency (10-50 threads per proxy), dedicated datacenter proxies and ISP proxies handle higher loads (100-200+ threads), and ISP Premium offers unlimited concurrent threads with unlimited bandwidth for maximum scalability. Always ramp up gradually rather than immediately maxing out concurrency. Monitor your target site's response times to find the optimal thread count. Professional operations start with conservative thread counts and scale up based on success rates. For high-volume operations, ISP Premium's unlimited threads provide the headroom you need. Compare specifications on our pricing page.

How can I check if I'm currently using a proxy?

Visit an IP checker tool like lumtest.com/myip.json or whatismyip.com to see your current IP address, location, and ISP details. If the IP and ISP shown match your proxy provider (e.g., showing Oculus Proxies or the residential ISP your proxy uses) rather than your actual home or office internet provider, then you're successfully routing through a proxy. The lumtest tool specifically provides detailed information including whether you're detected as using a proxy. For more technical verification, use curl commands that echo your IP. You can manage your proxy configuration through your dashboard.

Why can't I browse the web with my proxies?

Only Oculus ISP Premium allows active general web browsing; other proxy types are designed for direct programmatic access to specific URLs through applications, bots, or scripts rather than open browser surfing. This restriction exists for compliance reasons and to prevent abuse that could lead to IP bans affecting all users. ISP Premium's browsing capability makes it suitable for tasks like manual account verification or testing websites. For automated tasks, all proxy types work perfectly with applications, scrapers, and bots that make direct URL requests. View ISP Premium features on our pricing page.

What are rotating proxies?

Rotating proxies automatically change your IP address with each request or at set intervals, preventing detection and bans when making numerous requests to the same target. This rotation distributes your requests across many different IPs, making it appear as if they're coming from different users. Rotating proxies are essential for large-scale web scraping and price monitoring. Oculus residential proxies rotate IPs with each request by default, while ISP Premium proxies let you manually rotate your IP pool when needed through your dashboard.

What are dedicated vs shared proxies?

Dedicated proxies are used exclusively by one customer, offering better performance and lower risk of IP bans since you control how the IPs are used. Shared proxies are used by multiple customers simultaneously, making them more affordable but with potential performance issues. For mission-critical operations like limited sneaker releases, dedicated datacenter proxies ensure your IPs are clean and your success isn't affected by others' actions. Oculus also offers shared datacenter proxies as a cost-effective solution for less demanding tasks, with transparent pricing for both options.

How do I fix slow proxy speeds?

Slow proxy speeds can result from geographic distance (proxy far from target), using residential vs datacenter proxies (residential are naturally slower), network congestion, or insufficient bandwidth. To improve speed, select proxy locations closer to your target servers, upgrade to datacenter or ISP proxies if security permits, and reduce concurrent connections. ISP Premium proxies deliver datacenter-like speeds with residential IPs because they're hosted on high-performance infrastructure, making them ideal when you need both speed and legitimacy. You can test different proxy locations to find the optimal performance for your specific use case.

Why am I getting blocked even with proxies?

Getting blocked despite using proxies usually results from several factors: low-quality or burned IPs, request rate too high for the target site, missing or incorrect headers, or targeting heavily protected sites that require residential or ISP proxies. To resolve this, try switching to residential proxies, reducing request frequency, and ensuring proper header management. For heavily protected sites like Supreme or Ticketmaster, Events & E-commerce ISP proxies provide the residential legitimacy and speed needed to avoid blocks. You can also try different proxy locations to find the best performance for your target site.

Why can't choose proxy country before checkout?

After purchasing a global proxy plan (including ISP, Shared Datacenter, Dedicated Datacenter, and all Residential types), you can select your preferred country directly through the dashboard. This allows you to customize your geolocation settings to match your specific target market or platform requirements.

Proxies types

Can I reverse the rotation of my ISP proxies?

No, proxy rotation is permanent and cannot be reversed once executed with ISP Premium or Events & E-commerce proxies, so it's crucial to double-check before rotating your IP pool. When you rotate proxies through your dashboard, you're getting a completely new set of IPs to replace your current ones, and the old IPs are returned to the pool. This prevents you from reverting to potentially burned or flagged IPs. If you're rotating due to performance issues, make sure to identify which IPs are problematic before rotating the entire pool. Always verify your current IPs are actually causing issues before requesting a rotation.

Do Oculus ISP proxies support ticket reselling in multiple regions?

Yes, Oculus ISP proxies support ticket reselling websites across various regions including Asia (Hong Kong, Korea, Thailand, Japan) and the United States through our global proxy locations. For long-term partnerships and bulk orders, Oculus offers discounted pricing structures that scale with your volume needs. You can view standard pricing on our pricing page, but custom enterprise pricing can be arranged for dedicated operations requiring 600+ proxies or specialized regional coverage. This makes our ISP proxies ideal for professional ticket resellers who operate globally and need reliable, high-performing proxies across multiple markets.

What are the main types of proxies?

The four main types are datacenter proxies (fast and affordable), residential proxies (real IPs from ISPs), ISP proxies (static residential IPs with datacenter speed), and mobile proxies (from 3G/4G/5G devices). Each serves different use cases - you might use dedicated datacenter proxies for basic scraping or residential proxies for bypassing sophisticated anti-bot systems. For ticketing and sneakers, ISP Premium proxies combine residential legitimacy with unlimited bandwidth. Check our full product lineup to find the right fit.

What are datacenter proxies?

Datacenter proxies come from cloud servers and data centers rather than residential connections, making them extremely fast and affordable but easier for websites to detect. These proxies are hosted on high-bandwidth servers in professional data centers, providing excellent speed for tasks that don't require residential legitimacy. Oculus offers both shared datacenter proxies (cost-effective for multiple users) and dedicated datacenter proxies (exclusive use for maximum performance). They're perfect for basic web scraping, SEO monitoring, and price comparison, and you can view all options on our pricing page.

What are ISP proxies (static residential)?

ISP proxies, also known as static residential proxies, combine the speed and reliability of datacenter infrastructure with the legitimacy of residential IP addresses from Internet Service Providers. These proxies are registered under ISPs as residential IPs but hosted on datacenter servers. They're perfect for long-running sessions requiring both speed and legitimacy like sneaker copping and account management. Oculus ISP Premium proxies provide unlimited bandwidth with static US IPs, while our standard ISP proxies offer global locations with bandwidth-based pricing that you can review on the pricing page.

Do you offer bulk static ISP proxies with UDP protocol support?

Oculus Proxies do not support the UDP protocol, as all of our services are built strictly on TCP. This limitation applies across our entire product range, including Shared Datacenter, Dedicated Datacenter, ISP, Premium ISP, Events & E-commerce ISP, Rotating Residential, Sneakers Residential, and Events Tickets Residential. Since we operate on TCP only, please ensure your applications and tools are configured accordingly for optimal connectivity.

Use cases

Which proxy type is best for social media automation?

Residential proxies and mobile proxies are best for social media automation because platforms like Instagram, Facebook, and TikTok aggressively detect and ban datacenter IPs. Residential proxies appear as real users, making them ideal for managing multiple accounts. For managing multiple accounts, you want sticky sessions (same IP for 10-30 minutes) to maintain consistent login patterns, with each account having its own dedicated IP. Social media managers typically use residential proxies with sticky sessions for each client account they manage, ensuring natural browsing patterns. View our residential proxy options and pricing to get started.

Does Oculus service allow accessing .gov websites?

Under residential proxy plans, you cannot access .gov websites due to Know Your Customer (KYC) compliance requirements that protect sensitive government infrastructure from potential abuse. This restriction helps ensure Oculus maintains a legitimate, compliant service while protecting government systems. If you have a legitimate need to access government websites, you may need to use other proxy types like ISP proxies or datacenter proxies depending on your requirements. This compliance measure is standard across reputable proxy providers. Review which proxy type suits your needs on our pricing page.

When should I use a proxy?

Use proxies for web scraping to avoid IP bans, accessing geo-restricted content, monitoring SEO rankings from different locations, managing multiple social media accounts, and copping limited-release products. Proxies are essential whenever you need to make multiple requests without triggering rate limits. For example, ticket resellers use Events & E-commerce proxies to purchase multiple tickets to high-demand concerts, while sneaker enthusiasts use residential proxies for sneakers to cop limited releases without getting blocked. View our pricing to find the right plan.

Which proxies work best for AXS ticketing platform?

For the AXS ticketing platform, Oculus Events & E-commerce ISP proxies are the optimal choice because AXS has sophisticated anti-bot detection that requires residential-quality IPs. These proxies offer US static residential IPs with high speeds (critical for competitive checkout), unlimited concurrent threads (needed to run multiple tasks), and full HTTP/HTTPS support. The combination of residential legitimacy and datacenter speed gives you the best chance of securing tickets to high-demand events like concerts and sports on AXS. The static nature of these IPs means you can maintain consistent sessions throughout the ticket-buying process. View pricing and features on our pricing page.

Can the Events and E-commerce Proxies be used for sneaker bots?

Yes, Oculus Events and E-commerce ISP proxies are brand new, clean IPs that work excellently with sneaker bots for releases on sites like Nike, Adidas, and Foot Locker. These proxies provide US static residential IPs with unlimited bandwidth and threads, giving you the speed and legitimacy needed for successful checkouts during hyped releases. The fresh IP pool means they haven't been flagged by sneaker sites, providing high success rates for bot users. If you experience any issues after purchase, Oculus support can assist directly through your dashboard. You can view full specifications on our pricing page.

Can I use Oculus Proxies for SEO monitoring?

Yes, Oculus Proxies are excellent for SEO monitoring tasks like checking keyword rankings from different geographic locations through our proxy locations, verifying local search results, monitoring competitor SERP positions, and tracking rank changes over time without triggering search engine rate limits. Residential proxies and ISP proxies work best for SEO since search engines like Google aggressively detect and limit datacenter IPs. Use location-specific proxies to check how your site ranks in different cities or countries, crucial for local SEO. Set up automated monitoring with appropriate delays between requests and rotate IPs using residential proxies to avoid detection.

How can I use Oculus Proxies for websites like Paciolan that have advanced blocking mechanisms?

Paciolan employs sophisticated detection methods including fingerprinting, behavioral analysis, and payment profile verification. To maximize success, we recommend using Events & E-commerce Proxies (specifically optimized for ticketing), ISP Premium Proxies (US-based with high trust scores), or Tickets Residential Proxies (designed with precise geo-targeting). Key success factors include managing browser fingerprinting, maintaining consistent sessions, and ensuring realistic behavior alongside valid payment profiles. While our proxies provide the necessary geo-targeting foundation, your overall success on Paciolan depends heavily on the optimization of your complete technical setup.

Which proxy type is best for Popmart site automation with Stellar?

For Popmart site automation with Stellar, Sneakers Residential proxies are your best choice. These proxies are specifically designed for e-commerce automation and sneaker drops, offering exclusive residential IPs optimized for retail sites, high success rates for automated purchasing, and reliable performance during high-traffic events. Furthermore, they are fully compatible with automation tools like Stellar, providing the stable and undetectable connection needed to secure limited releases on the Popmart platform.

Proxies configuration

Why don't I see my desired country in the country list?

If your desired country doesn't appear in the location list on our proxy locations page, Oculus currently doesn't have IP availability from that specific country. Proxy IP availability varies based on infrastructure partnerships and network coverage, so geographical coverage expands over time as new regions are added. Popular locations like US, UK, Canada, and major European countries typically have consistent availability through our proxy locations. Residential proxies typically offer the widest country coverage, while datacenter proxies and ISP proxies focus on key markets. If you have specific country requirements, contact support through your dashboard to inquire about future availability.

The proxies are showing up in a different country than I generated

To accurately verify your proxy's actual location, use lumtest.com/myip.json rather than relying on generic IP lookup sites, as many third-party geolocation databases contain outdated information. Different geolocation services may show varying results because they use different detection methods. The lumtest tool provides more accurate information including precise geolocation and ISP details. If lumtest confirms your proxy is showing the wrong country, contact Oculus support through your dashboard with your token number and specific proxy IPs. Country mismatches are sometimes caused by using IPs from the wrong token. Check available countries on our proxy locations page.

What is a reverse proxy and do I need one for scraping?

A reverse proxy sits in front of web servers and routes incoming traffic to origin servers (like Cloudflare protecting a website), while a forward proxy sits in front of clients and routes outgoing traffic to the internet. For web scraping, you use forward proxies like residential proxies or ISP proxies to change your IP and bypass restrictions - you're the client using a proxy to access servers. Reverse proxies like Cloudflare are actually targets you must bypass with quality residential or ISP proxies and proper header management. Understanding this distinction helps you implement the correct anti-detection measures when using Oculus Proxies.

What are proxy protocols (HTTP, SOCKS5)?

HTTP/HTTPS proxies work at the application layer and are optimized for web browsing and API calls, making them fast but limited to web traffic. SOCKS5 proxies operate at a lower network level and can handle any type of traffic including torrents and streaming. Most web scraping and e-commerce applications use HTTP proxies due to simpler authentication. All Oculus Proxies products support both protocols across US proxy locations, UK locations, and other regions, giving you flexibility for your specific use case.

What locations does Oculus Proxies support?

Oculus Proxies offers multiple location options depending on proxy type: ISP Premium provides US-only coverage with unlimited bandwidth, standard ISP proxies support global locations including North America, Europe, and Asia, residential proxies offer the widest geographical coverage across 150+ countries, and datacenter proxies focus on major markets. You can browse all available locations on our proxy locations page and filter by region or country. The specific cities and regions available may vary based on current infrastructure. For specialized geographic requirements or bulk location-specific orders, contact support through your dashboard.

How long does it take for proxies to work after IP authentication?

Proxies work immediately after IP authentication is configured in your dashboard - typically within seconds to a few minutes maximum. Once you've added your IP address to the whitelist in your Oculus dashboard, the system updates instantly and your IP gains authorization to use the proxies without username/password authentication. If proxies don't work immediately, verify you've added the correct IP address, ensure you're not behind a VPN that might show a different IP, wait 2-3 minutes for any DNS propagation, and verify your subscription is active. IP authentication works seamlessly with ISP Premium and Events & E-commerce proxies.

Why can't I select a country for my ISP Premium proxies?

ISP Premium proxies are US-based only, providing static residential IPs exclusively from United States ISPs with unlimited bandwidth and concurrent threads. If you need proxies from other countries, you should use the standard ISP proxies (not Premium), which offer global access to locations through our proxy locations page across North America, Europe, Asia, and other regions with bandwidth-based pricing. The US-only limitation on ISP Premium is because it's optimized specifically for US-based targets like American sneaker releases and US ticketing platforms. Compare both options on our pricing page.

Why are my proxies showing a location in Ashburn, Virginia?

Oculus Events & E-commerce and ISP Premium proxies are hosted in data centers in Ashburn, VA, even though they have residential ISP registrations, which can cause some third-party geo-location databases to show incorrect city information. This is normal and doesn't affect functionality - the important factors are the ASN (Autonomous System Number) and ISP registration, which show these as residential IPs rather than datacenter IPs. Target websites rely more on ASN and behavioral patterns than city-level geolocation. The Ashburn location actually provides excellent connectivity and low latency for US-based targets. You can verify proper functionality through your dashboard.

Can I use proxies for web scraping?

Yes, proxies are essential for web scraping at scale because they allow you to distribute requests across multiple IP addresses, avoiding rate limits and IP bans. Rotating residential proxies are best for scraping protected sites with sophisticated anti-bot systems, while datacenter proxies work well for basic scraping of less protected targets. The key is matching the proxy type to the target's security level. For instance, when scraping e-commerce sites for price monitoring, residential proxies with request-level rotation ensure consistent access. You can explore our full product range and pricing to find the right solution.

How do I configure proxy settings?

To configure proxies, you'll need three pieces of information: the proxy IP address (or hostname), the port number, and authentication credentials (either username/password or IP whitelist). You can configure proxies at the application level, system-wide, or programmatically in your code. Oculus Proxies provides a user-friendly dashboard where you can generate proxy lists with all necessary credentials. Our documentation includes setup guides for popular applications and programming languages. You can access everything through your dashboard after viewing our pricing and selecting a plan.

What is proxy authentication?

Proxy authentication verifies your access rights to use the proxy service and comes in two main forms: username/password authentication (where you provide credentials with each request) and IP whitelisting (where only pre-approved IP addresses can access the proxies without credentials). Username/password auth is more flexible and works from any location, while IP whitelisting is more convenient but requires a static IP. For instance, when using ISP Premium proxies or Events & E-commerce proxies, you can choose to authenticate via IP whitelist for your home network or use username/password when working from different locations.

What are sticky sessions?

Sticky sessions (also called session persistence) maintain the same IP address for a chosen duration, typically ranging from 5 to 30 minutes. This is crucial for multi-step processes like shopping cart checkouts, form submissions, or maintaining logged-in sessions where changing IPs mid-session would appear suspicious. In contrast, per-request rotation is better for simple data gathering. For example, when using residential proxies for e-commerce, you'd use a 10-minute sticky session to add items to cart, enter shipping info, and complete checkout. ISP proxies also support sticky sessions for consistent account management.

How does IP rotation work?

IP rotation changes your proxy's IP address either automatically (per request or at timed intervals) or manually (on-demand through the dashboard or API) to distribute your traffic across multiple addresses and prevent detection. Automatic rotation happens seamlessly in the background - with residential proxies, each new request gets a different IP from a pool of millions. Manual rotation is available on ISP Premium and Events & E-commerce plans, letting you refresh your IP pool when needed through your dashboard. The rotation strategy depends on your use case: fast rotation for web scraping, slower rotation for account management.

How many concurrent connections can I use?

Concurrent connection limits vary by proxy type and plan: shared datacenter proxies typically allow 10-50 threads, dedicated datacenter and ISP proxies handle 100-500+ threads, and residential plans scale based on bandwidth. Your specific limit depends on your subscription level and use case. It's important to ramp up gradually rather than hitting maximum concurrency immediately. ISP Premium proxies offer unlimited concurrent threads with unlimited bandwidth, making them ideal for high-volume operations like large-scale ticket purchases or running multiple sneaker bot tasks simultaneously. Check our pricing page for detailed specifications.

What causes proxy authentication errors?

Proxy authentication errors (like 407 Proxy Authentication Required) occur when credentials are incorrect, IP whitelist isn't properly configured, your account balance is insufficient, or the proxy format is wrong. Double-check that you're using the exact username and password from your provider dashboard, ensure your current IP is whitelisted if using IP auth, and verify your account has active bandwidth or proxy slots. If using Oculus Proxies, check your dashboard for the correct credentials and make sure auto-renewal is enabled to avoid service interruptions. You can also review our pricing page to ensure your plan is active.

Can I use ISP Premium & Events & E-commerce Proxies without IP whitelisting?

Yes, both ISP Premium proxies and Events & E-commerce ISP proxies can be used with or without IP authorization (whitelisting). You have the flexibility to choose username/password authentication or IP whitelist authentication based on your setup and preferences. Username/password auth is more flexible if you're working from multiple locations or dynamic IPs, while IP whitelist is more convenient if you're operating from a fixed server or residential connection with a static IP. You can switch between authentication methods in your dashboard settings, and some advanced users combine both for additional security layers.

What should I do if my proxies stop working?

If your proxies suddenly stop working, first check your configuration (username, password, IP whitelist, and port number), verify your account subscription is still active and has available bandwidth through your dashboard, and try rotating your IP pool if you're on ISP Premium or Events & E-commerce plans that support it. Test with a simple curl command to isolate if it's a proxy or application issue, and check if the target website has updated their anti-bot measures. Common issues include expired plans or forgotten auto-renewal settings. For Oculus Proxies, you can rotate your IPs through the dashboard and check your subscription status to ensure everything is current.

What is the difference between IP whitelist and username/password authentication?

IP whitelist authentication allows specific IP addresses to use proxies without credentials through your dashboard settings, making it convenient for fixed server setups but requiring a static IP. Username/password authentication requires credentials with each request but works from any location or IP address, providing flexibility for dynamic IPs or multiple access points. IP whitelist is faster (no credential verification per request) and simpler for automated systems, but it only works from pre-approved IPs that you configure in your dashboard. Username/password is more portable and secure for multi-location access. Many advanced users of ISP Premium or Events & E-commerce proxies combine both methods for layered security.

Can I change the proxy URL into an IP format?

Oculus Proxies utilizes URL-based endpoints to ensure maximum security and rotation efficiency. While the proxy functions exactly like a standard IP in the background, the entry URL itself cannot be converted into a static IP format.

Why did my proxy plan expire before the stated expiration date?

To avoid unexpected service interruptions, keep in mind that our system operates on UTC time. If you haven't enabled auto-renewal, your plan will expire according to the UTC clock, which may differ from your local time. You can view your exact expiration and manage renewal settings in your dashboard.

Why don't I see the username and password for my proxy authentication?

When you add an authorized IP to your plan, the system automatically switches to IP-based authentication. To switch back to using a username and password, simply remove the authorized IP from your settings.

How do I rotate proxies when using them for ticket purchasing?

Target ticketing platforms by selecting the 'tickets' rotation setting in your configuration. Use the dashboard's Rotate Proxies button to refresh IPs instantly. Note that manual rotation is limited to once per billing cycle. Always verify your new IPs via httpbin.org/ip after rotating.

Account and Support

How can I request an invoice for my purchase?

To view your invoices, navigate to the Active subscriptions page in your dashboard, find the specific proxy you are inquiring about, and click Manage subscription. From there, locate the Payment History section and click View to open and download your receipt. Please keep in mind that this feature is currently only available for Stripe (Credit Card) payments and is not supported for transactions made via PayPal.

Can I correct a typo in my email address after registering for an account?

Yes! If you made a typo in your registration email, just send the incorrect and correct email addresses here, and we’ll update your account.

Do you have a bug/threat bounty program?

We currently do not have an official bounty program. However, if you could provide us with evidence of the vulnerability, we will review it and consult with management to determine what reward can be offered.

Why can't I generate proxies on my dashboard?

If you're having trouble generating proxies, first verify that your account is active and you have selected the correct proxy type. If the issue persists despite having the right settings, please provide your order token or a screenshot so we can investigate and resolve it for you.

Why can't I use my proxies after renewing them successfully?

If your proxies stopped working immediately after a renewal, it is likely due to a brief payment delay that caused the original list to expire. Simply share the affected token or plan details with us, and we will manually re-enable your proxy zone.

Can I swap out only some of the proxies in my order, or do I need to replace the entire proxy plan?

You can only swap out your entire proxy plan, not individual proxies within it. Oculus doesn't support partial replacements - any proxy changes must be done for the complete plan.

Why don't I see the 'Cancel Plan' option in Active Subscriptions?

If you cannot find the "Cancel Plan" button in your dashboard, it most likely means that the order no longer qualifies for a refund under our terms of service. This typically occurs if the request is made after the 5-day eligibility window has passed, or if the data usage on the plan has exceeded the 50MB threshold. For more details, please review our full Refund Policy. If you believe this is an error, please reach out to our support team for further review.

Why am I receiving an 'Auth Error' or 'Proxy Authentication Required' message?

This error typically indicates that your proxy credentials are not configured correctly within your software. Please ensure you are using the exact username and password provided in your order confirmation or dashboard. Additionally, verify that your application is correctly including these credentials in the request headers to satisfy the proxy's authentication requirements.

Why am I getting a 407 error when connecting to Amazon?

A 407 Proxy Authentication Required error indicates that your credentials were not recognized. To resolve this, double-check that your username and password are entered exactly as shown in your dashboard. We recommend testing your credentials in a standard browser using a proxy extension (like SwitchyOmega) to confirm they are active before running them in your automation script or bot.

Why are my proxies timing out or getting aborted in my application?

If your proxies are timing out, first ensure the website you are targeting is not restricted by our compliance rules (such as certain Google services). We recommend increasing the timeout threshold in your script or automation tool to account for residential network latency. If the issue persists, please provide our support team with the target URL and the specific error code so we can perform a technical diagnostic for you.

What should I do if my refreshed proxies show a 'no servers available' error?

If you’re getting a ‘no servers available’ error or the refreshed proxies are underperforming, there may be no more stock for the specific use-case you had chosen. Please confirm your token number and your use-case needed (e.g., Nike, Ticketmaster, or general scraping) and reach out to our support team through the dashboard. We will investigate the stock levels and assist in re-optimizing your pool!

Why do I get an error when I try to create more than 1 proxy?

If you are facing issues when generating more than 1 proxy, please try clearing your browser cookies and cache to resolve this error.

Pricing and Billing

How can I enable auto-renewal for my Oculus Proxies plan?

Auto-renewal can only be enabled for currently active proxy plans through your Oculus dashboard account settings. If your plan has already expired, auto-renewal cannot be enabled retroactively - you'll need to purchase a new plan to continue service. To avoid interruptions, enable auto-renewal immediately after purchasing a plan or before your current plan expires. The auto-renewal feature ensures your proxies remain active without manual intervention, crucial for ongoing operations. You can manage your auto-renewal settings, update payment methods, and view renewal dates in your dashboard billing section. Check our pricing page for available plans.

Do you offer bulk discounts for ISP proxies?

Yes, Oculus offers bulk discounts for ISP proxies starting at orders of 600+ proxies with custom enterprise pricing available. For smaller volume purchases, automatic tiered discounts are already built into the pricing on our pricing page - you'll see your per-proxy cost decrease as you add more proxies to your cart. Bulk customers often receive dedicated account management, priority support, custom billing terms, and potentially custom IP allocations. If you're looking to purchase in bulk for resale or enterprise operations, contact Oculus directly through your dashboard to discuss volume pricing and custom solutions.

What happens if my proxy token expires?

Expired proxy tokens cannot be reused, topped up, or extended - you must purchase a new plan from our pricing page to continue using the proxy service. This policy ensures clean IP allocation and prevents issues with stale configurations. When your token expires, all associated proxy access is immediately terminated, so it's crucial to either enable auto-renewal through your dashboard or purchase a new plan before expiration. Expired tokens and their associated bandwidth/IP allocations are returned to the pool. To avoid service disruption, set up auto-renewal in your dashboard settings or monitor expiration dates closely.

Why am I being asked to complete KYC when purchasing proxies?

KYC (Know Your Customer) verification is required for certain proxy plans, particularly residential proxies, to protect the network integrity and ensure compliance with regulations. This process typically involves verifying your identity through government ID or business registration documents, and helps prevent proxy abuse that could harm the residential IP network. KYC requirements are becoming standard industry practice for residential proxy services to combat fraud and maintain high-quality IP pools. The verification process is usually quick (24-48 hours) and is a one-time requirement per account. After verification, access all features through your dashboard.

Are there discount codes available for Oculus Proxies?

No, Oculus Proxies does not offer discount codes because our pricing already includes automatic tiered discounts based on volume - the more proxies you purchase, the better your per-unit price becomes. This transparent pricing model means you're always getting the best available rate without needing to hunt for promotional codes. Volume discounts apply to orders from 25 proxies up to 400+ proxies, with bulk enterprise pricing available for customers needing 600+ proxies. This approach ensures professional users and resellers get competitive pricing automatically. View all pricing tiers on our pricing page.

What is proxy bandwidth and how much do I need?

Proxy bandwidth is the amount of data transferred through your proxies, measured in gigabytes (GB). Bandwidth requirements vary dramatically: basic web scraping might use 10-50GB/month, intensive price monitoring could need 100-500GB/month, while sneaker bots during a release might consume 5-20GB. Text-based scraping uses minimal bandwidth, while image-heavy sites consume more. Calculate your needs by estimating: average page size × number of requests × frequency. ISP Premium plans offer unlimited bandwidth, eliminating guesswork and overage charges, making them ideal for unpredictable workloads or high-volume operations. View all plans on our pricing page.

Can I use proxies for price monitoring and comparison?

Yes, proxies are essential for accurate price monitoring because many e-commerce sites display different prices based on your location and browsing history (dynamic pricing). Using proxies from different regions through our proxy locations lets you see regional price variations, monitor competitor pricing, track price changes without triggering anti-bot measures, and gather data at scale without IP bans. For example, airlines and hotels often show different prices to users from different countries. Rotating residential proxies work best for continuous monitoring, while ISP proxies are excellent for snapshot comparisons. Set up monitoring with appropriate rate limiting and IP rotation.

Does Oculus Proxies offer a free trial?

Yes, Oculus Proxies offers a 3-day free trial for any proxy type, allowing you to test the service before committing to a full purchase. This trial period gives you enough time to verify the proxies work with your specific use case, whether that's sneaker bots, ticketing, web scraping, or account management. You can test connection speeds, success rates, geographical targeting, and compatibility with your tools during the trial. The free trial provides full access to the selected proxy type's features through your dashboard, so you're testing the exact same service you'd receive as a paying customer. Visit our pricing page to start your trial.

What happens if my proxy token expires and I try to add bandwidth or use it?

Once a proxy token has expired, it cannot be reactivated, topped up, or reused. To continue service, please purchase a new token from the pricing page. If you notice any unexpected charges on your account, please contact our support team immediately.